Privacy policy

COZY GOOSE — Privacy Policy

Last updated: October 2, 2025

1. Information We Collect

To fulfill your order or provide services, we collect the following types of personal information:

- Contact details: name, billing/shipping address, email, phone number.

- Order data: items ordered, payment method, transaction history.

- Account data (if you create one): username, password, preferences.

- Communications: customer service messages, inquiries.

- Technical data: device info, IP address, browser, cookies, usage patterns.

2. Why We Collect Your Data

We process your data based on the following legal grounds:

- To fulfill a contract: e.g. process your order, deliver products, handle returns.

- Legal compliance: e.g. tax, accounting, anti-fraud regulations (including EU/Polish law).

- Legitimate interest: e.g. improve our services, prevent fraud, maintain customer relations.

- Your consent: for newsletters or optional data you provide (e.g. special requests).

3. How We Use Your Data

We use your information to:

- Process payments and deliver orders;

- Respond to your inquiries;

- Customize your shopping experience;

- Comply with legal obligations;

- Improve our services;

- Send marketing emails (if you opted in).

4. Data Sharing

We may share your personal data with:

- Shopify, to power our store infrastructure;

- Payment providers (e.g., Stripe, PayPal);

- Delivery and logistics companies;

- IT and security service providers;

- Public authorities, if required by law;

- Third countries outside the EEA, only if appropriate safeguards are in place.

We do not sell your data to third parties.

5. Data Retention

We retain your personal data:

- As long as needed to provide services and fulfill orders;

- For legal compliance (e.g. accounting laws — up to 5 years in Poland);

- Until you withdraw your consent (for marketing purposes);

- Until claims become time-barred (for legal purposes).

6. International Data TransfersWe may store or process your information outside the EU, including in the US, via trusted platforms

like Shopify or Google Cloud. In such cases, we use standard contractual clauses or rely on data

protection adequacy decisions.

7. Your Rights

Under the EU GDPR and other data protection laws, you may have the right to:

- Access your data;

- Correct or delete your data;

- Restrict or object to processing;

- Withdraw consent at any time;

- Request a copy of your data (data portability);

- File a complaint with your local Data Protection Authority.

To exercise these rights, contact us at cozy.goose21@gmail.com

8. Children’s Privacy

Our services are not intended for children under the age of majority in your jurisdiction. We do not

knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

Updated versions will be posted on our site.

10. Contact

If you have any questions or requests regarding your personal data, please contact:

info@cozygoose.shop

PLATT&FORM; sp. z o.o., Ul. Wolińska 4,
03-699 Warszawa, Poland