Shipping policy

Shipping & Delivery Policy

COZY GOOSE STUDIO

Handcrafted in Poland · Shipped from Poland

At a glance

Order preparation: within 10 business days after payment confirmation (unless a product listing specifies otherwise).

Shipping: selected EU countries (excluding Poland), Norway, Iceland, the United Kingdom, and the United States.

Shipping costs: calculated at checkout. Free shipping is not currently offered.

Tracking: sent by email once the order is dispatched.

1. Order preparation

Orders, including made-to-order products, are prepared for dispatch within 10 business days of payment confirmation, unless a different timeframe appears in the product description. Business days are Monday–Friday, excluding Polish public holidays. Shipping transit time is additional. We will email you if preparation is delayed.

2. Destinations, couriers & shipping costs

We currently ship to EU member states other than Poland (including Germany, France, Denmark and Finland), Norway, Iceland, the UK and the USA. Available destinations are confirmed at checkout.

We ship via GlobKurier.pl and its partner couriers. Shipping costs depend on destination, parcel weight and dimensions, and selected service. The full shipping charge is displayed before payment. We do not currently offer free shipping.

3. Delivery estimates & tracking

Delivery time depends on the destination, courier and transport conditions. Customs procedures may extend international transit times. Where available, estimated transit times appear at checkout and exclude order preparation.

After dispatch, we email a shipping confirmation and tracking number. Tracking updates may take some time to appear. If delivery is delayed, contact info@cozygoose.shop. Your statutory consumer rights concerning timely delivery remain unaffected.

4. Customs, duties & taxes

Goods shipped from Poland to other EU member states generally do not incur customs duties. Shipments outside the EU customs territory—including to the UK, Norway, Iceland and the USA—may incur import duties, VAT or other taxes, customs-clearance fees and courier handling charges.

Unless expressly collected at checkout, applicable import charges are the customer’s responsibility and are not included in product prices or standard shipping costs. Charges may be due before delivery or upon receipt, and are determined under the destination country’s rules. Please check local import requirements before ordering.

5. Refusal to pay import charges

If required import charges are not paid, a shipment may be held or returned in accordance with carrier procedures and customs rules. Reasonable, documented additional costs directly caused by an unjustified refusal—including return shipping, storage, handling or customs administration—may be charged to the extent permitted by law.

If a parcel is returned for unpaid charges, we will contact you to discuss the options. Any refund or deduction will be assessed under applicable consumer-protection law. Statutory cancellation, withdrawal and refund rights are not limited by this policy.

6. Lost, damaged or delayed parcels

If your parcel is missing, damaged or delayed, email info@cozygoose.shop with your order number, a brief explanation and, where available, photographs of the item and packaging. We will review the matter and contact the carrier where necessary.

Cozy Goose Studio remains responsible for delivery in accordance with applicable consumer-protection laws. A formal courier damage report is not required to submit a complaint.

7. Shipping address

Please provide a complete, accurate delivery address and current contact information. If you notice a mistake, email info@cozygoose.shop promptly with your order number. We will try to amend the details before dispatch if technically possible.

8. Contact

Cozy Goose Studio · info@cozygoose.shop

For questions about preparation, delivery, shipping charges, tracking or international orders, please contact us by email.